Frequently Asked Questions

I want to return my Product Purchase! What do I do?

Send us an email for a return authorization request and after we acknowledge eligible, return unopened only contents in original Packaging back to us at your expense to our warehouse at: 17061 Alico Commerce Ct, Ste 104 Ft Myers FL 33967

Please see our Refund and Return Policy here: https://solangedog.com/return-policy.html

What forms of payment do you accept?

Visa, MasterCard, Discover, American Express, Cash, or Bank Check.

Will my Dog Be Supervised 24 Hours Per Day?

Yes

¿Hablamos español?

Sí, hablamos español and English

Do I need to Bring Dog Food?

Yes, Bring your Own Dog Food because each dog has a specific diet.

What Should I Bring for my Dog?

Please bring your own dog food, perhaps favorite toy, a sleeping bed if your dog sleeps in its own bed, or bring your dogs crate.

Is location Fully Fecned where my dog will be housed?

Yes, Yard is Fully Fenced and Secure with 24 Hour Security Camera Monitoring.

What are Sleeping Accommodations for my Dog?

It is the choice of dog owner.

Free, Caged in Crate or Dogs own Bed supplied by Dog Owner

Do we have a Camera on premises to Receive photo/video Updates for my Dogs stay?

Yes updates are sent from us to you in photo and video clips in order for you to see check up wellness status.

In addition to we also have 24/7 Security Camera Monitoring on Premises.

What Size Dogs are we used to handling?

All Breeds as long as they are Neutered or Spayed.

Do I need to set up an account with you?

No, but it is helpful for your use.

I've forgotten my password

Navigate to our "Accounts" Link in Footer and Enter your email address in Reset Password and we will send you an email to get you started on resetting your password.

How do I change and check my account details?

Navigate to our "Accounts" Link in Footer